Shipping & Returns

Shipping Policy:


Most orders placed by 3 pm EST, Monday–Friday, will usually ship the following business day, excluding holidays and weekend.  Orders placed on Saturday or Sunday will ship on the next business day.




*Delivery to Alaska or Hawaii: Add $15 for each order.

*Free Ground Shipping on order $57.98 and above. 

*All individual unit item weights are rounded up to the nearest lb for calculating shipping charges.



Return & Exchange Policy:



We will gladly accept returns within 7 days from the date you received your purchase. All returned items must include the Shipping Receipt. Refunds are for the cost of the merchandise only. Original shipping charges and return shipping charges are not refundable. Customers are responsible for return shipping cost.  All returns will be credited to the original form of payment. All merchandise must be in new condition, unopened, unworn and in original packaging.

Non-Returnable Items include:

  • Cosmetics / Makeup, eyelashes, facial hair, teeth, fangs, etc.

  • Hosiery, & Undergarments

  • Wigs

  • All custom & personalized items

  • Helium Tanks

  • Partial Party Kits – Party Kits may only be returned complete, including all components originally specified within each kit. Party Kit components cannot be returned individually.

Contact Us

Customer Service Department

355 Merrick Rd 2nd Fl
Rockville Centre, NY 11570


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